Privacy Policy

1. Who We Are and Scope of This Policy

This Privacy Policy explains how OFFRAMP (“OFFRAMP,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, place an order, request support, subscribe to marketing communications, participate in rewards or dealer programs, or otherwise interact with our online store and related services.

This Policy applies to information collected through the OFFRAMP website and related customer-service, order-fulfillment, marketing, dealer, and support activities. It does not apply to third-party websites, applications, payment platforms, shipping carriers, social media platforms, or other services that we do not own or control.

By using our website or submitting information to us, you acknowledge that we will process your information as described in this Privacy Policy. This Policy should be read together with our Terms of Service, Shipping Policy, Return Policy, Warranty Policy, and any dealer, rewards, or promotional terms that may apply.

2. Information We Collect

The information we collect depends on how you interact with OFFRAMP and what features you use.

2.1 Information You Provide Directly

• Contact details: name, billing address, shipping address, email address, phone number, and country/region.
• Account details: username, password credentials, account preferences, order history, membership or rewards information, saved addresses, and customer-service notes.
• Order and transaction information: products purchased, cart contents, payment method details, tax information, invoices, customs/shipping documentation, returns, exchanges, warranty claims, and refund history.
• Payment information: payment card, PayPal, financing, or other payment details are processed by third-party payment processors. OFFRAMP does not intentionally store full credit card numbers or complete payment authentication data on our own systems.
• Motorcycle fitment and product-support information: motorcycle year, make, model, trim, engine, modification details, photos/videos, installation questions, and other information you provide so we can help confirm fitment or troubleshoot a part.
• Dealer or wholesale information: business name, business address, website, resale channel, tax/VAT/resale certificate information, contact person, dealer application information, purchase history, and account-status records.
• User content and communications: product reviews, photos, videos, feedback, survey responses, emails, live chat messages, social media messages, and other content you choose to send us.

2.2 Information Collected Automatically

When you use our website, we may automatically collect technical and usage information, including your IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, search terms, products viewed, cart activity, approximate location, timestamps, clickstream data, and diagnostic information.

We may collect this information through cookies, pixels, web beacons, tags, server logs, analytics tools, fraud-prevention tools, advertising technologies, and similar technologies.

2.3 Information from Third Parties

We may receive information from payment processors, fraud-prevention providers, shipping carriers, logistics partners, customs brokers, analytics providers, advertising networks, email/SMS service providers, social media platforms, marketplace or dealer partners, rewards/referral tools, and publicly available sources.

Examples include payment status, fraud-risk signals, shipping/tracking updates, delivery exceptions, marketing-attribution data, social media interactions, and limited business-verification information for dealer or wholesale accounts.

3. Cookies and Similar Technologies

Cookies are small files stored on your device that help our website function properly and improve your shopping experience. We may also use pixels, web beacons, tags, and similar technologies to understand site performance, measure advertising, prevent fraud, remember preferences, and keep your cart or account session active.

You can usually set your browser to refuse or remove cookies. However, disabling certain cookies may prevent key store functions from working correctly, including login, cart, checkout, product comparison, wish lists, currency/language preferences, and fraud-prevention checks.

Where required by law, we will present cookie choices or consent tools and honor applicable opt-out preference signals when supported by our website technology.

Cookie Categories We May Use

Cookie / Technology Type	Purpose	Examples
Strictly Necessary	Enable login, cart, checkout, account security, fraud prevention, currency/language settings, and core store functionality.	Session cookies, cart cookies, checkout cookies, account authentication cookies
Performance and Analytics	Understand how visitors use the website, diagnose errors, measure page performance, and improve navigation and product discovery.	Analytics cookies, server logs, performance tags
Functional	Remember preferences, recently viewed products, wishlists, comparison lists, saved settings, and customer-service choices.	Preference cookies, product-view history, wishlist tools
Advertising and Marketing	Measure campaigns, understand referral sources, limit repeated ads, and deliver more relevant promotions where permitted.	Pixels, tags, advertising cookies, campaign-attribution tools
Security and Fraud Prevention	Detect suspicious activity, protect accounts, prevent automated abuse, and help verify legitimate checkout activity.	Fraud signals, bot detection, security tokens

4. How We Use Personal Information

We use personal information for the following business and commercial purposes:

4.1 Core Store Operations

• Process and fulfill orders, payments, refunds, exchanges, and warranty claims.
• Create and manage customer accounts, dealer accounts, membership profiles, rewards codes, and account preferences.
• Provide product support, fitment assistance, installation guidance, customer service, and order updates.
• Arrange shipping, delivery, tracking, customs documentation, tax calculation, and international logistics.
• Detect, investigate, and prevent fraud, unauthorized transactions, account abuse, chargebacks, security incidents, and policy violations.

4.2 Website, Product, and Marketing Improvements

• Improve website performance, product navigation, search results, fitment tools, checkout experience, and customer support workflows.
• Understand product demand, inventory trends, compatibility questions, return reasons, and customer preferences.
• Send transactional emails such as order confirmations, shipping updates, account notices, password resets, and customer-service responses.
• Send marketing messages about new products, special offers, restocks, rewards, content, or events, where permitted by law and subject to your opt-out choices.
• Personalize content, product recommendations, advertising, and promotions based on your activity, preferences, and applicable law.

4.3 Legal, Security, and Business Purposes

• Comply with applicable laws, tax, customs, accounting, consumer-protection, sanctions, and regulatory requirements.
• Enforce our Terms of Service, dealer policies, MAP/channel restrictions, returns/warranty terms, and other agreements.
• Protect the rights, safety, property, and security of OFFRAMP, our customers, our team, our partners, and the public.
• Establish, exercise, or defend legal claims, respond to lawful requests, and cooperate with regulators or law enforcement when required.

5. Legal Bases for Processing Where Applicable

Where laws such as the GDPR or UK GDPR apply, we process personal information under one or more legal bases, including: performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights or security.

Examples include processing orders under contract, sending optional marketing based on consent or permitted legitimate interests, keeping tax records under legal obligations, and using security tools to prevent fraud and protect our services.

6. How We Disclose Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Policy or as permitted by law. Categories of recipients may include:

6.1 Service Providers and Business Partners

• E-commerce platform, website hosting, cloud storage, security, IT, and customer-support providers.
• Payment processors, payment gateways, fraud-prevention providers, financing providers, and chargeback-management services.
• Shipping carriers, freight forwarders, customs brokers, fulfillment partners, tax/duty calculation tools, and logistics providers.
• Email, SMS, marketing automation, analytics, advertising, review, survey, and customer-relationship-management providers.
• Professional advisors such as accountants, auditors, attorneys, insurers, and compliance consultants.
• Authorized dealer, wholesale, or channel partners when necessary to administer a dealer account, verify business status, fulfill a B2B order, or enforce channel policies.

6.2 Legal, Safety, and Business Transfers

We may disclose information if required by law, legal process, court order, governmental request, customs or tax authority, or to protect rights, safety, security, and property.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. If such an event occurs, we will take reasonable steps to ensure the recipient handles personal information consistently with this Policy.

6.3 No Sale of Personal Information for Money

OFFRAMP does not sell your personal information for money. However, some analytics, advertising, or marketing technologies may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Where required, you may have the right to opt out of those activities.

7. International Orders and Cross-Border Data Transfers

OFFRAMP serves customers in multiple regions. Your information may be processed in the country where you live, the country where OFFRAMP operates, and other countries where our service providers, payment processors, shipping carriers, logistics partners, cloud platforms, or support tools operate.

If you place an international order, we may provide necessary order, shipping, contact, and customs information to carriers, freight forwarders, customs brokers, tax/duty tools, and governmental authorities as required to complete delivery and comply with applicable import/export laws.

Where required by law, we use appropriate safeguards for cross-border transfers, such as contractual protections, technical safeguards, vendor due diligence, and data-minimization practices.

8. Data Retention

We keep personal information for as long as reasonably necessary to provide our services, maintain your account, fulfill orders, provide customer support, administer dealer or rewards programs, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Order, invoice, tax, accounting, customs, warranty, chargeback, and fraud-prevention records may be retained for longer periods where required or permitted by law. If you request deletion, certain information may still be retained where necessary for legal, security, financial, dispute-resolution, or legitimate business purposes.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, secure payment processing, monitoring, backups, and internal access limitations.

No website, transmission, storage system, or payment process can be guaranteed 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you believe your account or order information has been compromised.

10. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access, know, receive a copy of, correct, delete, restrict, object to processing, withdraw consent, opt out of sale/sharing or targeted advertising, limit certain uses of sensitive information, and not be discriminated against for exercising privacy rights.

You may also update certain account information directly through your account, unsubscribe from marketing emails using the link in our emails, adjust browser cookie settings, or contact us to submit a privacy request.

We may need to verify your identity before completing certain requests. We may decline or limit requests where permitted by law, such as when we cannot verify your identity, the request is excessive, or we must retain information to complete a transaction, prevent fraud, comply with legal obligations, or defend legal claims.

11. Notice for California Residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), applies to your relationship with OFFRAMP, California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment when exercising those rights.

In the past 12 months, we may have collected the categories of personal information listed below, depending on your interactions with us. We collect this information from you, your device, service providers, business partners, payment processors, shipping/logistics partners, advertising/analytics partners, social media platforms, and other sources described in this Policy.

Categories of Personal Information We May Collect

Category	Examples	Purposes	Recipients
Identifiers	Name, email, phone, address, account ID, IP address, device identifiers	Orders, accounts, shipping, support, security, marketing, legal compliance	Service providers, payment processors, carriers, support tools, analytics/advertising partners where applicable
Customer Records	Billing/shipping details, order history, payment status, returns, warranty records	Fulfillment, refunds, tax/accounting, customer support, fraud prevention	Payment processors, fulfillment partners, carriers, professional advisors
Commercial Information	Products viewed or purchased, cart contents, wishlist, dealer/rewards activity	Store operations, recommendations, program administration, analytics	E-commerce tools, analytics providers, marketing providers, dealer/rewards tools
Internet or Network Activity	Pages viewed, clicks, referring URLs, search terms, cookies, browser/device data	Site performance, analytics, security, advertising measurement	Hosting, analytics, advertising, security and fraud-prevention providers
Geolocation Data	Approximate location inferred from IP address or shipping destination	Shipping, fraud prevention, localization, tax/duty estimation	Carriers, tax/duty tools, security providers
Professional/Business Information	Dealer or wholesale business information, resale channel, business contact details	Dealer verification, B2B pricing, account administration, channel policy enforcement	Dealer tools, verification providers, professional advisors
Inferences	Preferences inferred from product views, purchases, site activity, or marketing interactions	Personalization, product improvement, marketing relevance	Analytics and marketing providers where applicable
Sensitive Personal Information	Account login credentials and limited payment-related data processed for transactions/security	Account access, security, fraud prevention, payment processing	Payment processors, security providers; we do not use sensitive information to infer characteristics

12. Notice for EEA, UK, and Similar Regions

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar data-protection laws, you may have rights to access, rectify, erase, restrict, object to, or port your personal information, and to withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with a data-protection authority in your country or region. We encourage you to contact us first so we can address your concern directly.

13. Marketing Communications

If you subscribe to our marketing communications, we may send you emails or messages about new parts, restocks, promotions, product guides, events, rewards, or OFFRAMP content. You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, safety notices, password resets, return/warranty communications, and responses to your inquiries.

14. Dealer, Rewards, Referral, and Loyalty Programs

If you apply for or participate in dealer, wholesale, rewards, referral, or loyalty programs, we may collect and use additional information to verify eligibility, assign pricing, administer discounts or points, track qualifying purchases, prevent abuse, enforce program rules, and provide account-related notices.

If you use a reward, referral, dealer, or discount code, limited information about code ownership, eligibility, status, discount level, or qualifying transactions may be processed to administer the program. We do not use this information beyond the purposes necessary to operate and protect the program unless otherwise described in the applicable program terms.

15. User Content, Reviews, and Social Media

If you submit reviews, photos, videos, comments, social media posts, or other public content, that content may be visible to other users or the public. Please do not include private information in public reviews or comments.

If you interact with OFFRAMP on social media, the platform’s privacy policy also applies to information collected through that platform. We are not responsible for the privacy practices of third-party social media platforms.

16. Children’s Privacy

Our website and products are intended for adults and motorcycle owners, builders, riders, shops, and related businesses. We do not knowingly collect personal information from children under 13, under 16 where applicable, or under the minimum age required by local law. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

17. Third-Party Links and Integrations

Our website may contain links to third-party websites, platforms, tools, or services. We do not control and are not responsible for the privacy practices, content, or security of third parties. Please review the privacy policies of third-party services before providing information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, technologies, legal requirements, or data practices. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after an update means you acknowledge the revised Policy.

19. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us at:

Email: offramp@foxmail.com